Introduction
This End User License Agreement ("EULA" or "Agreement") governs your use of the Whatt??? mobile application ("App"), operated by Pingora Technologies Private Limited ("Company", "we", "our", or "us"), a company incorporated under the laws of India.
By downloading, installing, accessing, or using the App, you agree to be bound by this Agreement. If you do not agree to these terms, you must not use the App.
License Grant
Subject to your compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, revocable license to:
- Download and install the App on a device you own or control
- Access and use the App for personal, non-commercial purposes
- Use the communication features and services available within the App
This license does not include the right to sublicense, distribute, modify, adapt, translate, reverse engineer, decompile, or create derivative works of the App. All rights not expressly granted are reserved by the Company.
Platform Role
The App provides a communication platform that connects users with one another for voice and messaging interactions.
- The Company does not employ users or act as their agent
- We do not guarantee the quality, availability, or outcome of any interaction
- We are a technology intermediary and not a party to user-to-user transactions
- Users are solely responsible for their own conduct and interactions
Payments
Certain features and interactions within the App require payment. By using paid features, you agree to the following:
- You agree to per-minute pricing as set by other users on the platform
- All payments are processed securely through Razorpay, our authorized payment gateway
- Payment for services is non-refundable once a session has commenced, unless otherwise required by applicable law
- The Company reserves the right to modify pricing structures with reasonable notice
- You are responsible for all charges incurred under your account
Earnings and Withdrawals
Eligible users who provide services on the platform may accumulate earnings and request payouts. The following conditions apply:
- The Company acts solely as a payment facilitator between users
- Withdrawal requests are subject to minimum thresholds and processing timelines
- Earnings are subject to applicable taxes; users are responsible for their own tax compliance
- The Company reserves the right to withhold payouts in cases of suspected fraud, policy violation, or legal requirements
- Payout methods and timelines are subject to change with prior notice
Call Recording Consent
All audio calls conducted on the Whatt??? platform are automatically recorded for the following purposes:
- Safety monitoring — to detect and prevent harmful or abusive behavior
- Content moderation — to enforce community guidelines
- Fraud prevention — to identify and prevent unauthorized activity
- Legal compliance — to comply with applicable laws and regulatory requirements
Recordings are stored on decentralized IPFS infrastructure and are accessible only to authorized personnel at Pingora Technologies Private Limited. Please refer to our Privacy Policy for complete details on data retention and access.
Prohibited Conduct
By using the App, you agree not to engage in any of the following activities:
- Sharing external contact details (phone numbers, email addresses, social media handles) with other users
- Engaging in any illegal, exploitative, or harmful activity
- Offering, requesting, facilitating, or engaging in sexual services of any kind
- Harassing, abusing, threatening, or intimidating other users
- Attempting to circumvent any security or access controls on the platform
- Impersonating any person or entity, or misrepresenting your identity or affiliation
- Distributing malware, spam, or any harmful or disruptive content
- Using the platform for commercial advertising without prior written consent
Safety and Moderation
The Company takes user safety seriously and reserves the right to take the following actions at its sole discretion:
- Monitor content — including messages, calls, and user activity — for violations of this Agreement
- Suspend or restrict accounts temporarily pending investigation
- Permanently remove users found to be in material violation of community guidelines
- Report illegal activity to appropriate law enforcement agencies
- Remove, edit, or hide any content that violates this Agreement
Moderation decisions are made in accordance with our internal policies and applicable law. Users may appeal moderation decisions by contacting support@pingoratech.in.
User Generated Content
The App enables users to create and share content including messages, audio, and other communications. With respect to such content:
- You are solely responsible for all content you generate, transmit, or make available through the App
- The Company is not liable for any content created, shared, or transmitted by users
- By using the App, you grant us a limited license to process and moderate your content as described in this Agreement and our Privacy Policy
- You warrant that your content does not violate any third-party rights or applicable laws
Termination
The Company may suspend or terminate your account, with or without notice, if you:
- Violate any provision of this Agreement
- Engage in prohibited conduct as described in Clause 6
- Provide false or misleading registration information
- Create safety or legal risk for the Company or other users
Upon termination, your license to use the App ceases immediately. You may request account deletion at any time via App Settings. Certain data may be retained as required by law or for safety purposes.
Limitation of Liability
To the fullest extent permitted by applicable law:
- The App is provided on an "as is" and "as available" basis without warranties of any kind
- The Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement
- The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the App
- Our total aggregate liability shall not exceed the amount paid by you to the Company in the three (3) months preceding the claim
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Contact Us
If you have questions, concerns, or requests regarding this Agreement, please contact us:
- Company: Pingora Technologies Private Limited
- Email: support@pingoratech.in
- Address: No 628/8, Tavarakere Madiwala, Tavarekere, Bangalore, Karnataka, India — 560029