Privacy Policy
How We Handle Your Data

Introduction

Pingora Technologies Private Limited ("Company", "we", "our", or "us") operates the Whatt??? mobile application ("App"). This Privacy Policy describes how we collect, use, disclose, and protect user information when you use our App.

By accessing or using Whatt???, you consent to the data practices described in this Privacy Policy. If you disagree with any part of this Policy, please discontinue use of the App.

Information We Collect

Account Information

When you register on Whatt???, we collect the following information:

• Username (chosen by you)
• Password (stored in encrypted form)
• Optional location information
• Gender
• Primary and secondary language preferences

Voice and Communication Data — Call Recordings

All audio calls conducted within the App may be automatically recorded. This is a core safety mechanism of the platform.

Verification Audio (Female Users)

Female users may submit voice recordings for manual identity verification:

• Used solely for verification purposes
• Reviewed manually by authorized moderators
• Not stored permanently — deleted after verification is complete

Messages and User Content

Messages exchanged within the platform may be monitored for safety and moderation purposes. We do not read or sell your messages for commercial purposes.

Payment Information

Payments are processed via Razorpay, our authorized payment gateway. We do not store full card or banking details. Razorpay may collect:

• Transaction identifiers and amounts
• Payment method metadata (card type, last 4 digits)
• Billing information as required by payment processing regulations

Usage Data

• Device information (model, OS version, device ID)
• App interaction logs and session data
• Moderation signals and safety flags
• IP address and approximate location

How We Use Your Information

We use the data we collect exclusively for the following purposes:

• Providing and improving communication services on the platform
• Enabling voice calls and real-time messaging features
• Ensuring user safety and preventing abuse
• Detecting and preventing fraud, spam, and unauthorized access
• Processing payments and managing earnings/payouts
• Enforcing community guidelines and this Privacy Policy
• Complying with legal obligations and responding to lawful requests

We do not use your data for advertising profiling, sell it to third parties, or share it beyond what is described in Section 6.

User Generated Content Monitoring

To maintain a safe platform, we employ a combination of:

• Automated safety systems — algorithmic detection of harmful patterns, prohibited content, and policy violations
• Human moderation teams — authorized personnel who review flagged activity and call recordings when necessary

Data Storage and Security

We apply reasonable technical and organizational safeguards to protect your information, including encryption in transit (TLS), access controls, and security monitoring. However, no system is 100% immune to breach, and we cannot guarantee absolute security.

Age Restrictions

By registering, you represent and warrant that you are at least 18 years of age. Parents or guardians who believe a minor has accessed the platform should contact us immediately at support@pingoratech.in.

Sharing of Information

We do not sell your personal data. Information may be shared only in the following circumstances:

• Payment processors: Transaction data shared with Razorpay for payment processing
• Legal authorities: Where required by law, court order, or government request
• Safety emergencies: Where disclosure is necessary to prevent imminent harm
• Business transfers: In the event of a merger, acquisition, or asset sale (users will be notified)

Your Rights

As a user of Whatt???, you have the following rights with respect to your data:

• Block or report other users who violate community guidelines
• Delete your account at any time via App Settings
• Request data removal for certain categories of personal data where technically and legally feasible
• Access information about what data we hold about you
• Withdraw consent for optional data collection where applicable

To exercise any of these rights, please contact us at support@pingoratech.in. We will respond within 30 days of receiving a valid request.

Account Deletion

You may delete your account at any time via Settings → Account → Delete Account within the App. Upon deletion:

• Your profile and account credentials will be removed from active systems
• Call recordings may be retained for safety, moderation, and legal compliance purposes as described in Section 4
• Payment records may be retained as required by financial regulations
• Anonymized usage data may be retained for platform analytics

Prohibited Use of Data

Users must not attempt to:

• Exchange external contact information (phone numbers, email, social handles) with other users
• Collect or harvest personal data of other users through any means
• Use platform data for unsolicited commercial communication
• Engage in any activity that compromises the privacy or safety of other users

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes:

• The "Last Updated" date at the top of this page will be revised
• We will notify users via in-app notification or email (where available)
• Continued use of the App after changes take effect constitutes acceptance of the updated policy

Contact Us

For privacy-related inquiries, data requests, or to report a concern:

• Company: Pingora Technologies Private Limited
• Email: support@pingoratech.in
• Address: No 628/8, Tavarakere Madiwala, Tavarekere, Bangalore, Karnataka, India — 560029